Shipping policy
Shipping Policy
Last Updated: 24 Jun 2026
Thank you for shopping with Sunny & Co. We are committed to delivering your pet products safely and efficiently. Please review our shipping policy below.
Order Processing
- Orders are processed within 1–3 business days after payment is received.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, promotions, or unexpected events, processing times may be longer.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Delivery location
- Package weight and dimensions
- Selected shipping method
Any applicable shipping charges will be displayed before you complete your purchase.
Delivery Timeframes
Estimated delivery times:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 3–10 business days |
| Express Shipping | 1–5 business days |
Delivery times are estimates only and may vary depending on carrier delays, weather conditions, or other circumstances beyond our control.
Shipping Locations
We currently ship to: Australia
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information (where available).
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If an incorrect address is provided:
- Please contact us immediately at
- We cannot guarantee address changes once an order has been processed.
- Additional shipping fees may apply if a package must be re-shipped.
Lost, Stolen, or Delayed Packages
Once an order has been handed to the shipping carrier, delivery is under the carrier's control.
If your package is:
- Delayed beyond the estimated timeframe
- Lost in transit
- Marked as delivered but not received
Please contact us, and we will assist in working with the carrier to investigate the issue.
Damaged Items
If your order arrives damaged:
- Take clear photos of the damaged product and packaging.
- Contact us within 48 hours of delivery.
- Include your order number and photos in your email.
We will review the claim and arrange a replacement, refund, or other appropriate resolution.
Pre-Orders and Backordered Items
Products marked as pre-order or backorder will have estimated shipping dates listed on the product page. Orders containing these items may ship separately or be held until all items are available.
Contact Us
If you have any questions about shipping, please contact us on our website: http://sunnyandco.store